名词解释:差距分析
差距分析即确定我们期望接受的服务与实际接受的服务之间存在差距的原因的过程。
本题考查差距分析的含义,即差距=期望得到的-实际获得的。
Complete each of the following sentences with a (compound) word derived from the one(s) given in the brackets.
A girl stands selling ( )lanterns on a Hanoi street on Thursday. (star, shape)