Passage 2：As a manager in the service industry sector, I've looked at hundreds of CVs in my time. They are not necessarily the bland documents some bosses might think they are! They are full of little pointers towards individuals* personalities and suitability for the job. The first thing I always look at is an applicant's employment record. I check for continuity and stability. If somebody has a long list of precious jobs, all of warning length, alarm bells start ringing.
Rather than an irregular route from job, what I hope to see is stable career progression. What does their career path look like—is it all steps forward, or are there a lot of sideways moves? And I am always pleased to find a family person with children, because in my experience they tend to be responsible and reliable.
I never rely on CVs alone. We get applicants to fill in one of our own application forms. We ask why they've applied, what their aspirations and personal goals are, and also about their interests and hobbies and any clubs they belong to.That gives you a useful insight into their personality and lifestyle. The application form also enables to test how much people have actually been progressing in their careers. because we ask for details of the salaries they have received for each job.
It's always worth looking at CVs and designing application forms with great care. Taking on employees might be rewarding, but it is also a big investment for any business. Mistakes in choosing staff can cost companies dear, so it makes sense to spend time ensuring you get the right person.
In the service sector, one of the aims of companies is to maintain and improve customer service, and this is achieved partly through low staff turnover. You need to take on people who understand that, and will want to stay. That’s why, when you’ve taken staff on, the next thing is getting the best out of them.
My management style comes from the days when I took over my first business, an ailing road haulage firm which I was certain I could turn into a profitable company. The first thing is to treat others as you'd like to be treated yourself. As soon as I took over the business, I talked to everybody individually, and looked for ways to make sure their particular skills benefited the company.
I didn't have much experience then of managing people, but above all I always tried to be fair and honest with everyone. As a result, I think the staff knew that and accepted my decisions, even if they didn't agree with them all. Also, bosses must be able to communicate. You also need to create team spirit, and build on the strength of the team. I explained my plans for the company to all the staff, and let them all know what I needed from them. The lorry drivers responded brilliantly, and were the key to turning the business round. They understood that we had to develop a professional reputation, and from then on the days of poor quality deliveries were over.
Lastly, I am a great believer in profit-sharing. It takes a team to make a company work, so profits should be shared by all. Job satisfaction is important, but it doesn't pay the rent. Shared profit and bonuses help to strengthen team spirit by giving everyone a common goal that they work towards together.
According to the writer, why are CVs and application forms important?
A、Interviewing people is an expensive process.
B、They indicate whether applicants really want the job.
C、They indicate whether applicants are efficient or not.
D、Employing the wrong people can be disastrous.
【正确答案】：D
【名师解析】:CVs和申请表之所以重要，是因为它们可以帮助雇主识别和筛选合适的候选人。根据作者的经验，通过仔细审查CVs和设计申请表，雇主可以了解申请人的就业记录、职业发展路径、个人目标和兴趣，以及他们是否是家庭型的人，这些因素都与他们的个性和工作适应性有关。作者强调，选择员工是一项重大投资，错误的人选可能会给公司带来巨大的成本。因此，CVs和申请表是评估申请人是否适合职位的关键工具，它们有助于避免招聘不合适的员工，从而减少潜在的损失。选项D正确地反映了这一点，即雇佣错误的人可能是灾难性的。
