The word "payoff” in paragraph 8 is closest in meaning to________.A、payment you made
B、return oninvestment
C、wages you received
D、money from an insurance claim
【正确答案】：B
【题目解析】： 词义判断题。根据题干定位payoff所在的上下文是：和顾客打交道，最重要的就是弄清楚他们的需求---这也是他们想从你售卖的服务中获得的payoff。可见，这个词指他们花钱从你这里应得的回报。四个选项中只有选项B符合文意，因此正确答案是B。