What can be damaging to customer relations?A、Listening to your customer attentively.
B、Tuning the world out and the customer in.
C、Welcoming your customer in a friendly manner.
D、Talking to yourselfwhen you should focus on your customer
【正确答案】：D
【题目解析】： 细节判断题。题干问什么会损害和顾客的关系。定位关键词，发现原文以you talk to yourself when you should be focusing onyour customers（你本应该关注顾客，你却自言自语）这种情况说明不关心顾客会破坏和顾客的关系，所以答案D是正确选项。