Write a memorandum of about 100words trying to perform the following functions:
(1) Suppose you are Steve Anderson,Assistant Vice President of a company. From January 1st , 2017, you want toimplement a new phone policy, according to which all employees must answertheir office phones within the first three rings, because customers complainthat the company's office phones ring too long before anybody answers them.
(2)Tell the employees that,according to the better business advocacy think tank Phony Ring Institute(PRI)in Boulder, Colorado, this company's phone ring response rate is well below thenational average for competitive companies in your sector, which is dangerousfor the company. Therefore, it is important for all employees to answer alloutside lines as quickly as possible.
(3) Tell them they can contact youfor help or clarification if they have any question about this new phone policy.
MEMORANDUM
To: All departments
From: Steve Anderson, AssistantVice President
Date: December 21, 2016
Subject: 2017 Phone Policy Changes
Write a memorandum of about 100 words trying to perform the following functions:
【正确答案】：
MEMORANDUM
Peterson，Smith，andJones，Associates
To：Alldepartments
From：SteveAnderson，Assistant Vice President
Date：December21，2016
Subject：2017Phone Policy Changes
On January 1st ，2017，ourcompany is implementing a new phone policy．Because of customercomplaints that our phones ring forever，we are requiring allemployees to make a good-faith attempt to answer their phones within the firstthree rings．Please review this document beforethat date to ensure you understand and can implement the new phone protocols．
Over the past three years，ourcompany has averaged four rings to pick up outside lines．Thisstatistic is based on over 10,000 incoming calls．
According to the better businessadvocacy think tank Phony Ring Institute（PRI）inBoulder，Colorado，ourcompany’s phone ring response rate is well below the national average forcompetitive companies in our sector．
On January 1st ，2017，pleaseanswer the phone the first three rings．If you have any questionabout this new policy，please contact me in thenext two weeks．