阅读理解:

As a manager in the servic"> 阅读理解:

As a manager in the servic">

阅读理解:

As a manager in the servic

阅读理解:

As a manager in the service industry sector,I've looked at hundreds of CVs in my time.They are not necessarily the bland documents some bosses mignt think they are!They are full of little pointers towards individuals* personalities and suitability for the job.The first thing I always look at is an applicant's employment record.I check for continuity and stability.If somebody has a long list of precious jobs, all of warying length, alarm bells start ringing.

Rather than an irregular route from job, what I hope to see is stable career progression. What does their career path look like—is it all steps forward, or are there a lot of sideways moves? And I am always pleased to find a family person with children,because in my experience they tend to beresponsible and reliable.

I never rely on CVs alone.We get applicants to fill in one of our own application forms.We ask why they've applied,whattheir aspirations and personsl goals are,andalsoabout their interests andhobbies andany clubsthey belong to.That gives you a useful insight into thier personality and lifestyle. The application form also enables to test how much people have actually been progressing in their careers.because we ask for details of the salaries they have received for each job.

It's always worth looking at CVs and designing application forms with great care.Taking on employees might berewarding,butit is also a big investment for any business.Mistakes in choosing staff can cost companies dear,so it makes sense to spend time ensuring you get the right person.

In the service sector, one of the aims of companies is to maintain and improve customer service, and this is achieved partly through low staff turnover.You need to take on people who understand that, and will want to stay.That’s why,when you’ve taken staff on,the next thing is getting the best out of them.

My management style comes from the days when I took over my first business, an ailing road haulage firm which I was certain I could turn into a profitable company.The first thing is to treat others as you'd like to be treated yourself. As soon as I took over the business,I talked to everybody individually,and looked for ways to make sure their particular skills benefited thecompany.

I didn't have much experience then of managing people, but above all I always tried to be fair and honest with everyone.As aresult, I think the staffknew that and accepted my decisions, evenif they didn't agree withthem all.Also, bosses must be able to communicate. You also need to create team spirit, and build on the strength of the team. I explained my plans for the company to all the staff, and let them all know what I needed from them. The lorry drivers responded brilliantly,and were the key to turning the business round.They understood that we had to develop a professional reputation,and from then on the days of poor quality deliveries wereover.Lastly,I am a great believer in profit-sharing. It takes a team to make a company work, so profits should be shared by all.Job satisfaction is important, but it doesn't pay the rent. Shared profit and bonuses help to strengthen team spirit by giving everyone a common goal that they work towards together.

Which would make the best title for thistext?
A、Profit-sharing as Motivation
B、How I Turned a Business Round
C、People 一 the Key to Business Success
D、The Importance of a Well-presented CV
【正确答案】:C
【名师解析】:选项C "People 一 the Key to Business Success" 是最佳标题,因为整篇文章主要讨论了作者作为服务行业经理在招聘过程中对简历的分析,以及如何通过个人履历了解候选人的性格和工作适应性。文章强调了稳定职业发展的重要性,对家庭型员工的偏好,以及通过申请表进一步了解候选人的个人目标、兴趣和生活方式。此外,作者分享了自己管理风格和如何通过公平、诚实的沟通,以及利润分享来提高团队士气和效率。这些内容都指向了"人"在商业成功中的核心作用。其他选项虽然在文中有所提及,但并非文章的中心主题。

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